System Administrator

Location: Washington, District of Columbia
Date Posted: 03-14-2016


Elluminates Software Corporation is looking to fill a Systems Administrator position. This position is in support of the Department of State as a part of the Vanguard contract. This position is part of our Engineering & Operations team.
Elluminates Software provides technology solutions through our Strategy, Engineering & Operations, and Enhancing Applications capabilities. 
Strategy: We bring the capability to shape and transform our customers’ future by combining an understanding of their business and mission drivers with deep insight and knowledge of technology.
Engineering & Operations: We transform, design, build and operate IT infrastructure for our customers from applications, compute and storage to networks. 
Enhancing Applications: We provide services and software solutions to enhance our customers’ applications performance, security and monitoring and administration.

Job Description

Duties and Responsibilities:
  • Systems Administrator in the EML division will perform on shift to troubleshoot, monitor, and maintain Exchange 2010/2013, Lync 2010, Live Communications Server, and various backup solutions to include Avamar, SnapProtect, and Fast Back. Additional duties may include standard change to Major Incident Management and standardized system deployments.
  • Provide a timely response to incidents and service requests received in ticketing system adhering to established performance metrics/service level agreements (SLAs).
  • Focus on system monitoring for sustained periods, actively mitigating threats to service availability.
  • Follow SOPs and guidelines and provide inputs for improvement.
  • Provide Incident resolution for systems errors related to email, instant messaging, and backup solutions.
  • Complete standardized changes as scheduled.
  • Manage major incidents by reporting and escalating according to documented guidelines.
  • Document and report all service interruptions.
  • Reply to all communications related to email, instant messaging, and backup systems errors in a timely manner.
  • Resolve and document ticket escalations received from junior staff members.
Work Experience:
  • Advanced literacy in Microsoft Windows Server environment
  • Solid work commitment to perform on shift as scheduled.
  • Possess strong oral and written communication skills to escalate problems encountered.
  • Experience with Remedy ticketing system.
  • Demonstrate working knowledge of basic service delivery best practices and principles.
  • Ability to efficiently manage outages and the corresponding incident management processes.
 Years of Experience and Education Requirements:
  • BS in Computer Science, Management Information Systems or a related discipline with 2+ years of relevant experience; or 5+ years of related work experience.
  • CompTIA Network+; or Microsoft Certified Technology Specialist (MCTS)
  • 3 – 5 years Windows Server 2008 and Microsoft Exchange 2010, 2013 experience
  • Certifications for Microsoft Exchange, Lync, Avamar, or SnapProtect
  • Information Technology Infrastructure Library (ITIL) Foundation Certification
Type: Full-Time
Clearance: Secret with ability to attain Top Secret
Location: Springfield, Virginia
Shift: Normal Business Hours with team member rotating phone support
Type of Travel: Occasional travel (less than 10%) may be required within the Washington, DC Metro area.
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