Help Desk Specialist Principal

Location: Washington, District of Columbia
Date Posted: 04-18-2016
Elluminates Software Corporation is looking to fill a full time Tier 1 Help Desk Specialist positions to support U.S. Government Infrastructure Operations and Services.
Elluminates Software provides technology solutions through our Strategy, Engineering & Operations, and Enhancing Applications capabilities. 
Strategy: We bring the capability to shape and transform our customers’ future by combining an understanding of their business and mission drivers with deep insight and knowledge of technology.
Engineering & Operations: We transform, design, build and operate IT infrastructure for our customers from applications, compute and storage to networks. 
Enhancing Applications: We provide services and software solutions to enhance our customers’ applications performance, security and monitoring and administration.

Job Description
Duties and Responsibilities:
The Help Desk Specialist will:
  • Provide phone and in-person support to users in the following areas
    • Email
    • Directories
    • Standard Windows desktop applications
    • Applications developed under this contractor or predecessors
  • Serve as the first point of contact for troubleshooting hardware and software for PC and printer problems
  • May be required to act as a technical supervisor
Work Experience:
  • Providing technical leadership
    • Tier 1 experience
  • Apply leadership in any phase of the system development life cycle support a
task requirements dictate and may have high level of expertise in one area.
  • Planning, recommending, and performing changes
  • Experience with mobile devices: Blackberries, iPhones and Android devices
  • Utilizing knowledge of multiple technical disciplines, unique applications, and business management practices to develop technical and/or business solutions to client problems
  • Assisting clients in planning/developing objectives and goals
  • Supporting client objectives and conforming to the client’s operating practices
  • Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution.
Years of Experience and Education Requirements:
  • Minimum 5 years experience
  • Bachelor’s Degree or equivalent experience
  • Advanced degree is preferred
Desired Qualifications:
DOJ experience and industry certifications are preferred.
Type: Full-Time
Clearance: DOJ Public Trust; must be able to obtain TS, **Active clearance is preferred**
Location: Washington D.C.
Shift: 8:00 am – 5:00 pm; Days off Saturday & Sunday (May be required to work holidays or weekends)
Type of Travel: Local
Some residency and citizenship requirements may apply.
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