Deputy Operations Manager
Springfield, VA

Introduction
Elluminates Software’s focus is on creating amazing capabilities for Developers, System Administrators and IT and Cyber Engineers and, ultimately, their users. Our mission is to have a positive impact on society through the use of technology.
Elluminates Software has three core business units:

Platform Engineering for Developer Teams
Cloud and On Prem Data Center Engineering
Software Automation Development and Tooling

We offer Products and Professional Services that solve real world problems at scale for our customers. Our Professional Services have successfully supported Federal Agencies, State and Local Governments and commercial enterprises for over 20 years.

Job Description
Elluminates Software Corporation is looking for a full-time Deputy Operations Manager. This position is in support of the Department of State (DOS) as a part of the Vanguard 2.2.1 contract. The Vanguard 2.2.1 program provides transparent, interconnected systems and security support for the Department of State (DOS) Bureau of Information Resource Management (IRM) program. The IRM program enables the Department of State to successfully carry out its foreign policy mission by providing enterprise architecture design, engineering, operations and maintenance support services for data center services, desktop computers, servers, networks, firewalls, voice and data communications and other unique enterprise applications.

Duties and Responsibilities
The position is a hands-on leadership role, which includes technical work in addition to working with the Operations Manager on overall Operations Management and staff administration. The Deputy Operations Manager will assist in the execution of the Operations Manager’s duties, as well as step into the manager's role if necessary.

The team’s primary technical role and this position’s will include:

Administration of a global VMware virtual infrastructure environment
ESX Administration and engineering principles
Incorporate security principles and remediations into an enterprise environment
Provide operational engineering support to enterprise-level virtual infrastructure solutions and deployments
Participate in on-call after-hours escalation responsibilities, supporting after-hours/weekends/holidays/shutdowns.
Update system and process documentation, user guides, diagrams and SOPs as needed.

Security aspects, including:

Prioritize Security Vulnerability issues, such as TLS
Represent VGE on security meetings and ongoing
review of Operational Posture
Internal security dashboard monitoring
Remediation when can, delegation to sub-teams when needed
Point Person on special/critical efforts, such as LOG4J
Log aggregation experience desirable, but not required

Monitoring

Coordinate with other support teams on monitoring issues
Work with monitoring teams, such as SCCM, for operational monitoring/alerting posture
Liaison with special efforts, such as implementation of new tools

Staff Management

Although not a direct manager, coordinate with Operations Manager on various staff organizational/management roles
Secondary on Operations Manager meetings (such as Operational reviews)
Coordinate with Operations Manager on Event Handling, especially for longer duration events and crisis
Backup role for Customers and Escalations when Operations Manager is out of office

Required Qualifications

VMWare and vSphere administration, including design, integration and troubleshooting.
Knowledge or Training on VMware and ESX 7.0+ deployment, configuration, and maintenance.
Experience with security analysis and remediations
Experience leading system integration projects as the technical lead.
Experience working with customers to capture/document requirements.
Experience in leadership roles within a team environment
Excellent communications and customer management skills
Strong ability to multi-task and work independently
Foster a positive work environment with colleagues, encourage teamwork and provide clear communications with staff and customers
Adaptability to high-paced environment and changing priorities/needs

Desired Qualifications

Active Directory experience, particularly in a large environment.
Strong scripting skills.
LAN/WAN networking experience.
Splunk or other logging/monitoring platforms
Ability to apply ITIL v3 Foundation concepts within the workplace.
Military Experience is desired but not required.

Years of Experience and Education Requirements

Bachelor’s degree in an information technology or related field or 10 years of progressive, related experience.
Knowledge with VMware and ESX 7.0+ deployment, configuration, and maintenance

Type: Full-Time
Clearance: Secret with ability to get TS
Location: Springfield, VA
Shift: Hybrid, currently 50/50 onsite
Type of Travel: Local